monday blues

early in the morning, went to immigration dept at subang airport to pick up our passports. i've been delaying it for 2 weeks. not that i had a hectic schedule, it's juz that i've been thru a hell of a time when i applied for it. i thot renewal was so easy and fast but apparently, they changed the system. renewal is the same like applying a new one. there was no guideline on what should have been done. i queued up for 1/2 an hour only to be told that i have to purchase the rm1.00 form first. so, i queued up in another line juz to purchase the form. next, queued up again to photocopy my ic and another line to take photos. this, i had to do it with my little sleepy little girl in tow. after form, ic and photos, they made u queue up again to pick ur number. then only u're free to roam around or to have bfast at least at a nearby cafe. when ur number is called, pass them the form + photo + ic and "pls wait again until we call u to make payment."
i'm still amazed until now...why cant they juz renew our passports using our thumbprints? i thot our passports are sophisticated enuf. i pity the old folks and my heart goes out esp to parents with small children in tow. i'm lucky that my little girl are big enuf to walk around but what about those infants? u hafta carry them, feed them and at the same time u hafta fill up the form and keep on queuing up?